TYPE-XIII Atelier Oï project “O Series” FAQs

Please check the following three points.

・Check the specifications of the AC adapter:
This product requires an AC adapter compatible with the high-output USB PD (Power Delivery) standard. Please use an adapter labeled "30W or higher" with an output of "15V/2A or higher." If the adapter output is below 15V, charging may not start or may not proceed properly, even when connected.

・Make sure you are using the included USB cable:
Be sure to use the dedicated USB Type-C to Type-C cable included with this product. Disconnect the cable and reconnect it, making sure both ends are fully inserted.

・Precautions when using third-party cables:
If using a separately purchased USB cable, select one that supports USB PD 30W or higher (DC 15V/2A or higher). A cable that does not support PD may prevent charging and could cause malfunction or excessive heat.

The output of your AC adapter may be insufficient.

This product requires a USB PD-compatible power supply rated at 30W or higher (15V/2A or higher).

If you use an AC adapter with an output below 15V, the charging indicator may remain illuminated even though charging has not been completed.

・Important note:
Continuing to use an AC adapter that does not meet these specifications may prevent proper charging and place strain on the internal circuit board, potentially causing malfunction or abnormal overheating.

・Solution:
Stop using the product with the incompatible adapter. Switch to a USB PD-compatible adapter rated at 30W or higher (15V/2A or higher), and use the USB cable included with the product.

This may indicate that charging is not proceeding normally.

This product requires a USB PD-compatible power supply rated at 30W or higher (15V/2A or higher).

If you use an AC adapter with an output below 15V, the charging indicator may not illuminate. In some cases, the indicator may illuminate even though the device is not charging properly.

*If the issue persists after checking the above, the battery may have reached the end of its service life or there may be an internal malfunction. Please contact the store where you purchased the product.

Please check the "Output" rating printed on the AC adapter itself.

Compatibility requirements

・USB PD (Power Delivery) compatible
・Rated at 30W or higher (15V/2A or higher)

Examples of incompatible adapters

・AC adapters with an output voltage below 15V
・AC adapters that do not support USB PD

*Please do not use AC adapters that do not meet these specifications. The device may not charge properly even if the charging indicator light is illuminated.

Please try the following steps in order.

・Check the main switch:
Make sure the power switch on the bottom of the unit is set to the "ON" position. The touch sensor will not operate if the power switch is set to "OFF."

・Check how you operate the lamp:
Press firmly against the touch sensor using the pad of your finger. For reliable operation, apply pressure using a wide surface area of your finger. Lightly touching the sensor with only your fingertip may result in inconsistent operation.

・Check the battery level:
The light may not turn on if the battery level is low. Recharge the battery until the charging indicator automatically turns off, indicating a full charge, and then try again.

Please clean each part using the following methods.

・Lampshade:
If dirty, gently hand-wash in water at 30°C (86°F) or below. Reshape the pleats and allow the shade to air-dry naturally in a well-ventilated, shaded area. Please note that repeated washing may alter the texture of the fabric.

・Main body:
Wipe with a soft, damp, lint-free cloth or cotton swab.

・Silicone base sheet (around the terminals):
Wipe with a soft, damp, lint-free cloth.

・Inside the USB connector:
Use an air blower to remove dust. Do not allow moisture to enter the connector, as this may cause malfunction.

・Precautions:
Do not use spray-type liquid cleaners, solvents such as benzine or thinner, or abrasive products. These may scratch the surface, reduce its gloss, or damage the finish.

The following factors may be contributing to the shorter operating time.

・Usage environment (low temperatures):
Due to the characteristics of lithium-ion batteries, continuous lighting time may be shorter than the stated specifications in low-temperature environments, such as outdoors in winter or near windows. This is not necessarily a malfunction.

・Battery degradation:
Battery performance gradually decreases after approximately 500 charge-discharge cycles (roughly 1.5 years when charged once a day). If the product has been in use for more than a year and the lighting duration is consistently shorter, the internal battery may have reached the end of its service life.

*If you would like to replace the battery, please contact the store where you purchased the product.

Depending on the characteristics of the battery, the following changes may occur based on usage conditions and duration.

・Estimated lifespan:
After approximately 500 charge-discharge cycles, a lithium-ion battery's performance may decrease to around 50% of its original capacity.

・Usage environment (low temperatures):
In low-temperature environments, continuous operating time (the time the light remains on without turning off) may be shorter than the stated specifications. This is not necessarily a malfunction.

・Precautions for long-term storage:
If storing the product for an extended period, set the power switch on the unit to "OFF."

Unlike standard light bulbs, the LED will not burn out suddenly. However, its brightness gradually decreases over extended periods of use.

・Definition of "lifespan":
The LED's estimated lifespan is approximately 40,000 hours, generally defined as the point at which its brightness has decreased to around 70% of its original level.

*If you would like to replace the LED, please contact the store where you purchased the product.

The product was damaged after being dropped or falling.

Please stop using the product immediately and contact the store where you purchased it to discuss repair options.

・Safety precautions:
The impact may have damaged the internal circuit board or lithium-ion battery. To prevent further malfunction or fire, do not continue charging the device or attempt to disassemble or repair it yourself.

The lampshade is torn.

We are unable to repair tears or holes in the lampshade.

・Solution:
Although repairs are not available, replacement parts may be purchased. Please contact the store where you purchased the product for information about availability and ordering.

To help ensure that you can enjoy your product for many years, we provide the following after-sales support.

■ Repair requests and contact information

・Inquiries:
The store where you purchased the product is your primary point of contact. If you experience any malfunction or damage, please contact the original store first.

・Actual repair fees:
Repair costs will be determined after the product has been inspected. Depending on its condition, repairs may not be possible or replacement parts may be required.

■ Estimated repair costs (USD)

*Additional charges may apply based on our diagnostic results.

*We will provide an actual repair estimate after the diagnosis.

■ About the warranty

・Free repairs:
The warranty covers initial defects and manufacturing defects that occur when the product is used correctly in accordance with the instruction manual.

・Warranty period:
Please refer to the warranty card included with the product.