Merchandise purchased from the site can be returned for a full refund within 10 days from the date received. The returned package must be shipped out and in transit within the 10 days to be eligible for return.
All merchandise should be unused, unworn, and returned with all original tags attached. Fragrances and Moleskine products must be returned in their original sealed packaging, unused and unopened.
If any terms stated above are not met, the items will be shipped directly back to the customer.
Please package all returns carefully, using original packaging if possible, to ensure safe transport. We are not responsible for any damages due to incorrect packaging while in transit.
Returns cannot be done directly with a retail store.
Once the returned merchandise is received at ISSEY MIYAKE USA and the appropriate condition of the merchandise has been verified as above, we will refund your order value. You are responsible for paying 50% of the return shipping costs. This is automatically calculated based on the original shipping address and will be automatically subtracted from your total refund. Regardless of the shipping address, the return cost will NOT exceed $20.
International Returns: International customers are responsible for all return shipping costs, including any applicable shipping fees, insurance, customs duties, taxes, and other charges associated with the return. To initiate an international return, please contact Customer Support within 10 days of receiving your order for return instructions. We recommend using a trackable shipping service, as we are not responsible for packages lost or damaged in transit.
We cannot accommodate online exchanges at this time. Please initiate a return and place a new order.
