■Online Store Inquiry Desk

Email
support@us.isseymiyake.com
Phone
+1 212-226-0975
Reception hours
Weekdays 9:30 AM - 5:30 PM (excluding weekends, holidays, and New Year's holidays)

If you wish to cancel your order, please contact us using the details below. Once the product has been shipped, we will not be able to cancel or change your order. Thank you for your understanding.

■Online Store Inquiry Desk

Email
support@us.isseymiyake.com
Phone
+1 212-226-0975
Reception hours
Weekdays 9:30 AM - 5:30 PM (excluding weekends, holidays, and New Year's holidays)

Merchandise purchased from the site can be returned for a full refund within 10 days from the date received. The returned package must be shipped out and in transit within the 10 days to be eligible for return.

All merchandise should be unused, unworn, and returned with all original tags attached.

If any terms stated above are not met, the items will be shipped directly back to the customer. Please package all returns carefully, using original packaging if possible, to ensure safe transport. We are not responsible for any damages due to incorrect packaging while in transit. Returns cannot be done directly with a retail store.

Once the returned merchandise is received at ISSEY MIYAKE USA and the appropriate condition of the merchandise has been verified as above, we will refund your order value. You are responsible for paying 50% of the return shipping costs. This is automatically calculated based on the original shipping address and will be automatically subtracted from your total refund. Regardless of the shipping address, the return cost will NOT exceed $20.

We cannot accomodate online exchanges at this time. Please initiate a return and place a new order.

For more information on returns, please read our full returns policy here.